Back

Privacy Policy

Last Updated: May 1, 2025

Flexbiz Digital Solutions Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mwenza dating app and website (mwenza.co.tz) on Android, iOS, and web platforms. By using Mwenza, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, date of birth, gender, location, photos, and profile details you provide (e.g., interests, preferences).
  • Usage Data: Interactions with the app, such as swipes, messages, profile views, and matches.
  • Device Information: Device type, operating system, IP address, browser type, and app usage statistics.
  • Location Data: Approximate location (e.g., region) to show nearby users, if you enable location services.
  • Social Media Information: If you connect your social media accounts (e.g., Instagram, Facebook), we may collect profile links or public data you authorize.

2. How We Use Your Information

We use your information to:

  • Create and manage your account and profile.
  • Facilitate matching and communication with other users.
  • Send SMS notifications about app activity (e.g., new matches, messages), if enabled.
  • Personalize your experience and recommend profiles.
  • Monitor and improve app performance and security.
  • Comply with legal obligations under Tanzanian laws, such as the Personal Data Protection Act, 2022.

3. SMS Notifications

We may send SMS notifications to alert you of activity within the app, such as new matches or messages. You can manage your notification preferences in the app settings. Standard messaging rates may apply as per your mobile carrier.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Other Users: Your profile information (e.g., name, photos, interests) is visible to other Mwenza users based on your privacy settings.
  • Service Providers: Third-party providers who assist with app operations (e.g., SMS services, cloud storage), under strict confidentiality agreements.
  • Legal Authorities: If required by law or to protect our rights, safety, or the safety of others, in compliance with Tanzanian regulations.

5. Data Security

We implement reasonable security measures to protect your data, including encryption and secure servers. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Under the Tanzania Personal Data Protection Act, 2022, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Objection: Object to the processing of your data for certain purposes.
  • Consent Withdrawal: Withdraw consent for data processing where applicable.

To exercise these rights, contact us at support@mwenza.co.tz.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will retain certain data for a period as required by Tanzanian law (e.g., for audit purposes) before securely deleting it.

8. Third-Party Links

Mwenza may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for their privacy practices. Please review their privacy policies.

9. Children's Privacy

Mwenza is intended for users aged 18 and older. We do not knowingly collect data from children under 18. If you believe a child has provided us with their data, please contact us to have it removed.

10. International Data Transfers

Your data may be stored or processed outside Tanzania by our service providers. We ensure such transfers comply with Tanzanian data protection laws and include appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notifications. Your continued use of Mwenza after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@mwenza.co.tz
  • Phone: +255 759 900 016
  • Dar es Salaam, Tanzania