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Terms of Service

Last Updated: May 1, 2025

Welcome to Mwenza! These Terms of Service ("Terms") govern your use of the Mwenza dating app and website (mwenza.co.tz) on Android, iOS, and web platforms ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use Mwenza.

1. Eligibility

You must be at least 18 years old to use Mwenza. By creating an account, you confirm that:

  • You are 18 years or older.
  • You are legally capable of entering into binding contracts.
  • You are not barred from using dating services under Tanzanian law or any other applicable jurisdiction.

2. Account Creation and Responsibilities

To use Mwenza, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Keep your account information updated.
  • Maintain the security of your account by not sharing your password.
  • Notify us immediately of any unauthorized access to your account at support@mwenza.co.tz.

You are responsible for all activities that occur under your account.

3. User Conduct

Mwenza is a platform to connect people respectfully. You agree not to:

  • Use Mwenza for any illegal or unauthorized purpose, including violating Tanzanian laws.
  • Post or share content that is offensive, harassing, discriminatory, or sexually explicit.
  • Impersonate others or create fake profiles.
  • Engage in spamming, phishing, or other malicious activities.
  • Harass, bully, or intimidate other users.
  • Share private information of other users without their consent.

We reserve the right to investigate and take appropriate action, including account suspension or termination, for violations of these Terms.

4. SMS Notifications

We may send SMS notifications to alert you of activity within the app (e.g., new matches, messages). By enabling SMS notifications, you agree to receive these messages. Standard messaging rates may apply as per your mobile carrier. You can opt out of SMS notifications in your app settings.

5. Content Ownership and License

You retain ownership of the content you upload (e.g., photos, profile information). By uploading content, you grant Flexbiz Digital Solutions Ltd, a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content within the app to provide our Services. You confirm that you have the right to share this content and that it does not violate any third-party rights.

6. Intellectual Property

All content, trademarks, and intellectual property on Mwenza, including the app design, logo, and features, are owned by Flexbiz Digital Solutions Ltd or its licensors. You may not copy, modify, or distribute any part of our Services without prior written permission.

7. Termination

You may delete your account at any time through the app settings. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our discretion. Upon termination, your access to Mwenza will cease, and we may delete your data subject to legal obligations.

8. Disclaimers

Mwenza is provided "as is" without warranties of any kind. We do not guarantee:

  • The accuracy or completeness of user profiles.
  • The safety or compatibility of users you meet through Mwenza.
  • Uninterrupted or error-free access to our Services.

We are not responsible for interactions between users, whether online or offline.

9. Limitation of Liability

To the fullest extent permitted by Tanzanian law, Flexbiz Digital Solutions Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services, including but not limited to emotional distress, loss of data, or financial loss. Our total liability to you shall not exceed the amount you paid to use Mwenza, if any.

10. Indemnity

You agree to indemnify and hold Flexbiz Digital Solutions Ltd, its affiliates, and employees harmless from any claims, damages, or losses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Tanzania. Any disputes arising from these Terms or your use of Mwenza shall be resolved through negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Dar es Salaam, Tanzania.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes via email or in-app notifications. Your continued use of Mwenza after such updates constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

  • Email: support@mwenza.co.tz
  • Phone: +255 759 900 016
  • Address: Dar es Salaam, Tanzania